Toll free line: 0800720882 | Head office number; 0721333320
info@bwasco.co.ke
BWASCO Water & Sewerage PLC is a trusted public water and sanitation provider serving Bungoma County. We are committed to delivering clean, reliable and environmentally sustainable water services through modern infrastructure, innovation and operational excellence.
BWASCO is committed to providing safe, affordable and efficient water and sewerage services through innovation, infrastructure development and customer-focused service delivery.
We oversee water treatment plants, distribution pipelines, sewerage systems and customer supply services across Bungoma County, ensuring public health and environmental sustainability.
To become a world-class provider of water and sanitation services.
Delivering safe and clean water through innovation and best practices.
BWASCO is guided by core values that shape how we work, serve our customers and achieve our organizational objectives.
The five-day event kicked off with a publicity parade through Bungoma Town, inviting customers to visit BWASCO offices for assistance with water-related concerns and join the Company in celebrating the week.
The subsequent days featured various activities across the cluster, including Customer Care Clinics and participation in community sensitization barazas, bringing services closer to customers and strengthening engagement.
The week culminated in a cake-cutting ceremony and the issuance of customer gifts, celebrating the valued customers who remain at the heart of BWASCO’s service delivery.
At BWASCO, we remain committed to going the extra mile in serving our customers.
BWASCO – Maji Safi, Maisha Poa!
BWASCO Chairman Mr. David Kibiti oversaw the flagging off and issuance of 15 new motorbikes (Honda Ace 125) to staff, marking another significant step towards strengthening the Company’s field operations and enhancing service delivery.
Satellite office opening in Chwele attended by Director Benard Kimachas and Area MCA Hon. Jacob Psero
Ceremony for the appointment of CPA Edwin Lumbasi.
The celebrations were officially flagged off at the BWASCO Bungoma Regional Offices by Board Directors Director Schola Masika, Director Benard Kimachas and Director Dr. Brian Singoro. The Directors began the day by paying a courtesy call to the CEC for Water, Dr. Andrew Wamalwa, before joining the BWASCO team for the celebrations.
BWASCO Water & Sewerage PLC wishes to remind all customers to pay their water bills promptly and ensure that all outstanding arrears are cleared to support the continuous provision of safe and reliable water and sanitation services.
All customers are advised to observe the following:
1. Timely Bill Payment: Customers are encouraged to pay their water bills promptly to avoid the accumulation of arrears and possible service disconnection.
2. Official Payment Channels: All payments should be made through the Company’s official payment channels. Use M-Pesa Paybill Number 4954000 and ensure that the correct account details are provided.
3. Outstanding Arrears: Customers with pending bills or outstanding arrears are urged to clear their balances without delay.
4. Bill Enquiries and Disputes: Customers who have questions or disputes regarding their bills should contact BWASCO through its official communication channels for assistance.
5. Payment Confirmation: Customers are encouraged to retain their payment confirmation messages for reference and verification where necessary.
BWASCO appreciates the continued cooperation of its customers and appeals for timely payments to enhance efficient service delivery, infrastructure maintenance and the sustainability of water and sanitation services.
